Our Customers Love Us!
We have such wonderful customers, and it feels so good when they express their appreciation for the hard work we do for them. We thought you might like to read just a few of the amazing things they have told us over the years.
I contacted Tri-County when my pellet stove stopped working. After trying to troubleshoot with me on the phone they decided to send a technician to my home. Scheduling was an easy process and the time frame given was upheld by the technician. He was courteous and knowledgeable and was able to answer all of my questions and give great advice on my unit. Because of the outstanding customer service I will return to Tri County for all my service requirements and will continue my business with them when it comes time to upgrade to a new stove!
~ Roger Himmel, Clinton, MD
I found myself in Tri-County Hearth & Patio when I was shopping around for outdoor furniture for my new pool and was amazed at the selection and quality of the merchandise. Plenty of displays helped me with deciding what I wanted for my home and the sales staff was more than willing to take the time to help me and make sure I get exactly what I was looking for. I had my furniture in no time and when it was delivered they assembled it on location and placed the furniture exactly where I wanted it. Overall a wonderful experience!
~ Susan Timmons, La Plata, MD
Last spring I bought a home with a pellet stove and I didn’t have a clue how to turn it on let alone use it. I didn’t know who to call but after doing a Google search I found Tri-County Hearth & Patio/ Magic Broom. I have to say that I am a little weary when it comes to service companies because I never really feel like I am getting what I am paying for. The Tri-County technician arrived at my home on time, in a lettered van, and a clean uniform. He took me through everything I needed to do to properly run and maintain my stove. The best part was that he didn’t talk down to me or get frustrated even after the million questions I asked. I would highly recommend this company to anyone.
~ Melissa Abernathy, Waldorf, MD
I recently was in the market for a fireplace. I found Tri-County Hearth & Patio Center through the local Chamber of Commerce. I visited the showroom, which had lots of product and some great displays. They gave me some good ideas, and we decided to purchase from them. The process was explained to us, and the installation took place without an hiccups. Thanks for a good experience; we can’t wait for winter to begin using our beautiful gas fireplace.
~ Rhonda Zimmerman, Leonardtown, MD